Shipping Policy

Shipping Policy

At GlowKit Asia, we’re committed to delivering your beauty kits right to your door with care, speed, and convenience. Below are the details on our shipping process.

Shipping Destinations

We currently offer shipping to Vietnam, Indonesia, Thailand, and other Southeast Asian countries. If you’re outside of these regions, stay tuned as we’re constantly expanding our shipping options!

Processing Time

• Order Processing: Orders are processed within 1-2 business days (Monday-Friday). Please allow up to 2-3 business days during peak seasons or promotional periods.

• Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details and estimated delivery time.

• Shipping Notifications: After your order is shipped, you will receive a tracking number via email to follow your shipment.

Shipping Methods and Costs

• We offer various local shipping options depending on your country.

  • Standard Shipping: Delivered within 5-7 business days (depending on location).

  • Express Shipping: Delivered within 2-3 business days (additional fee applies).

Shipping Costs are calculated at checkout and depend on:

• Your location.

• The size and weight of your order.

• Any promotions or free shipping thresholds (e.g., free shipping for orders over $30).

Free Shipping

We offer free shipping on orders over $30 within selected countries (Vietnam, Indonesia, Thailand). For other regions, check for promotions or use discount codes at checkout.

Customs & Duties

• Local Import Fees: Customers are responsible for any customs duties or import taxes that may apply when receiving their orders. These charges are determined by the local customs authority and are not included in the product price or shipping cost.

• If you’re in Indonesia, Vietnam, or Thailand, our local partners will handle customs, but keep in mind that certain regions may have specific import regulations.

Shipping Delays

• Occasionally, shipping delays can occur due to factors such as weather conditions, customs processing, or holidays. We strive to minimize these disruptions and will keep you updated on any delays with your order.

Lost or Missing Packages

If your package is lost or missing, please contact our customer support team at info@glowkit.getincars.co.uk. We will work with our shipping partners to track down your order and make it right. Please note that if a package is confirmed as delivered and is lost after delivery, we are unable to issue a refund.

International Shipping

• We currently offer international shipping on select products to countries outside of Southeast Asia. Additional international shipping fees may apply.

• Shipping Time for international orders may vary, typically ranging from 7 to 14 business days, depending on the destination.

How to Contact Us

If you have any questions about shipping or need assistance with your order, our customer support team is here to help:

• Email: support@glowkit.getincars.co.uk

• Live Chat: Available on our website for instant assistance.

Summary of Shipping

• Processing Time: 1-2 business days.

• Standard Shipping: 5-7 business days (depending on region).

• Express Shipping: 2-3 business days.

• Free Shipping: On orders over $30 (selected countries).

• Tracking: Provided for all orders.